For Christmas this year my son got walkie talkies from his uncle. They were the real deal and even came with 99 channels. It took a while to explain that if we weren’t on the same channel we wouldn’t be able to hear each other.
Picture this moment.
He was in the back yard and I was in the front yard. We were trying to communicate, but our walkie talkies were on the wrong channel. So the most obvious solution…YELL!!! Instead of changing the channel we both started yelling as loud as we could until the other one could hear us.
We were holding the key to communication, but were unable to lock in because we had the wrong channel.
How many times have we done this with our friends, family, or co-workers? We know communication is not working, but instead of changing our behavior we just get louder from the position we are in. Servants By Design and the Process Communication Model have the solution for this problem.
Within the Process Communication Model there are four channels that are used to create connection, build trust, and quantitatively know that communication is being achieved. They are listed below.
Directive Channel: This channel uses firm direct tones and starts with verb. You know this channel is received when it illicit a confirmation, action, or denial that matches tone and firmness.
Requestive Channel: This channel is curious questions about data, information, or values. It always is a question and is returned when the question is answered. There are little emotions in this channel as it is purely an exchange of information.
Nurturative Channel: This channel offers care to those to whom it is being offered. The channel is warm and nurturative and is only received by offering a heartfelt “Thank You”.
Emotive Channel: This channel is a playful exchange of likes and dislikes as two parties react to the world around them. This channel is free, spontaneous, and like two kids playing together.
These four channels are the foundation of communication as described within the Process Communication Model. When we are in channel we can hear each other, learn to trust each other, and get things done. When we get stuck out of channel or using the incorrect channel for the moment it feels like we are in distant from each other and the only way to get through is to YELL LOUDER!!!
If you want to learn more about channels sign up for our online course where you can practice the channels with a cohort of learners.